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Trends in HR Shared Service Delivery: Service Quality is Gaining Importance on the Agendas of Shared Service Decision-Makers
During the recent economic turmoil, shared services were established as a solid optimization strategy for keeping costs low while delivering a high quality of service. But while the results for cost-cutting have been impressive, some organizations are now focusing on the other part of the equation: ensuring quality service. Can shared services really deliver both?
This white paper demonstrates how, with the right organizational concepts and technology in place, shared services can deliver on promises for both lower costs and better service quality.