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Making Support Social: Turning Customer Engagement Into Customer Success

Cover

Social media is fundamentally changing how businesses and their customers interact. Nowhere will the impact of the social web be stronger, or more beneficial, than in service and support.

In this paper, see some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.

Vendor:
Consona Corporation
Posted:
17 Jun 2011
Published:
01 May 2010
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.