Making Support Social: Turning Customer Engagement Into Customer Success
sponsored by Consona Corporation

Social media is fundamentally changing how businesses and their customers interact. Nowhere will the impact of the social web be stronger, or more beneficial, than in service and support.

In this paper, see some of the broad trends in social media, and then provide specific guidance on how to use social media to deliver support better, faster and cheaper.

Available Resources from Consona Corporation
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