Service and Support: Made to Measure Using Consona Analytics as a Roadmap to Success
sponsored by Consona Corporation

Management 101 tells us that success in business starts with setting goals and measuring progress toward them. Service and support leaders are metrics masters: from electronic status boards to thick monthly reports, filled with charts and tables, leaders manage by the numbers.

Read this whitepaper to learn of the five business principles for customer support success:

  • Measure cases and knowledge together
  • Use role-focused dashboards
  • Take the long view
  • Make the metrics your own
  • Ask the next question
(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Consona Corporation
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement