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Knowledge Management is NOT an Add-on!

Cover

Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits:

  • Support operations are more efficient
  • Customers help themselves
  • The organization continually learns from its customers

Read this paper to learn about delivering knowledge-driven CRM to develop and maintain lasting relationships.

Vendor:
Consona Corporation
Posted:
17 Jun 2011
Published:
01 Oct 2010
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.