sponsored by CA Technologies.
Posted:  08 Jun 2011
Published:  08 Jun 2011
Format:  PDF
Length:  32  Page(s)
Type:  White Paper
Language:  English

Written by Malcolm Fry, this booklet is based around the service lifecycle approach to service management and it can provide great support to organizations in reducing risk and gaining maximum benefit from cloud computing.

Malcolm provides a solid foundation on Cloud Computing before he explores the opportunities and pitfalls of enabling Cloud Computing without instituting ITIL best practice processes. Read this resource for answers to 5 questions about ITSM and cloud computing.

Cloud Computing | Hybrid clouds | Infrastructure as a Service (IaaS) | IT Service Management | Knowledge Management | Platform as a service | Private cloud computing | Public cloud computing | Software as a Service

View All Resources sponsored by CA Technologies.

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