In an attempt to keep its head above water, IT has traditionally worked in a break-fix mode within operational silos. This has not resulted in a satisfactory way to view and manage the comprehensive business services that these various components actually combine to deliver.
Instead, it is necessary to Integrate IT silos for a holistic approach to service operations management. Read this paper to learn how fostering predictive and proactive business service analytics can transform IT culture can assure business service quality and improve IT operational efficiency.
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