How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This brief case study reveals how IT director Chuck Miller moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

Miller selected a solution that provided him with the centralized management for virtual desktops while preserving the economics and simplicity of his current PC-based computing model. A centralized virtual desktop model can provide the proactive and personal support local and remote users need while realizing significant savings for years to come.