Considering the potential benefits business process management (BPM) can provide, it's easy to take such a system for granted. But with companies still cautious from a turbulent economy and fiercely competitive market, it's more important than ever to ensure your investments are providing value.

This BPM Quarterly e-zine explores ways you can accurately gauge the progress of your BPM effort. Inside, find not only best practices and expert advice, but access to additional resources about reducing the complexity of BPM integrations and successfully combining BPM and customer relationship management (CRM).