sponsored by Pegasystems
Posted:  11 May 2011
Published:  11 May 2011
Format:  PDF
Type:  White Paper
Language:  English

Times have changed, and so have customer service approaches. Today the power has shifted from product-centric companies to customer-centric ones.  The best type of customer service is personal and positive, and developed by the company's ability to answer questions and concerns at the right time.

Unfortunately, this isn't always the case, but companies are trying to achieve it.  With a CRM solution, they can work towards their customer service goals.  In this white paper, find out how your company can transform the customer experience and cut costs in the process with CRM.

Business Models | CRM | CRM Best Practices | Customer Loyalty | Customer Service | Customer Service Best Practices | Customer Support Software

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