sponsored by Alcatel-Lucent
Posted:  14 Apr 2011
Published:  14 Apr 2011
Format:  PDF
Length:  9  Page(s)
Type:  Presentation Transcript
Language:  English

CXT can impact the bottom line in a few ways because — rightly or wrongly — customers attribute every significant part of their experience — positive or negative — to their service provider. Surveys by the Strativity Group show that 70 percent of consumers are willing to spend more with businesses that exceed their expectations. The surveys also show that satisfied customers are three times more likely to remain loyal than dissatisfied customers. Strativity Group research indicates that when customers are unhappy, their likelihood of churning increases by a factor of ten. Other consequences of dissatisfaction include downgrades, cancelations and lower service usage rates, each of which translates into lower service provider revenues. The cost to acquire new customers can be high.

Continue reading this presentation transcript to learn more about Telecom Service Provider Transformations.

Application Performance Management | Applications Management | Business Continuity Planning | Business Development | Business Process Management | Managed Security Services | Managed Security Services Providers | Network Best Practices | Network Management | Network Traffic Analysis

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