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The True Cost of Legacy Voice Mail: Why Move to Microsoft Exchange Unified Messaging
We’ve all heard the refrain, “if it ain’t broke, don’t fix it.” For many enterprises, this is their philosophy towards communication and technology investments. When asked why they have not yet migrated to the new world of Unified Messaging (UM), many enterprises state that their existing voice mail systems work just fine, and the systems were purchased many years ago and are fully depreciated, making it relatively inexpensive and more cost effective to stick with what they’ve got.
However, this is not necessarily the case.
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising.