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Messaging enables the sharing of information between individuals or devices using various unified communication methods, including voice, e-mail, unified messaging, instant messaging and presence. By providing users with multiple communication forms, users are able to connect with the right person, right now.
Messaging technology can also integrate information such as customer relationship management (CRM) databases and purchase histories. This provides a single view into customer information and presents public-facing employees with crucial tools for bettering customer service. Watch this videocast to learn how visual voice mail, speech recognition and voice-to-text can improve information sharing.