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IP Centrex vs. Hosted Unified Communications for MSPs
Both IP Centrex and hosted Unified Communications emphasize services delivered from the “cloud,” so service providers can offer IP services whose costs and technologies can be shared across multiple tenants. Industry analysts even lump the two solutions together under the catch-all category of “hosted IP PBX.”
But how similar really are IP Centrex and hosted Unified Communications? Do they both offer the same kind of feature sets, the same technology advantages and product roadmaps, the same opportunities for profitable revenue and monetization?