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Leveraging Windows 7 for Better User Support
It has become well known over the last few decades that the cost of supporting computer systems is overwhelmingly greater than the cost of purchasing them. This is truer of software than of hardware, and while it’s hard to separate the cost of supporting applications versus operating systems - because so many support issues involve interactions between the two - it’s clear to most IT professionals that user support is an essential component to successful operating system deployment.
This white paper takes a look at some Windows 7 technologies that you may be able to put to use in order to make the transition from XP (or perhaps from Vista) more successful.