The promise of BPM is to make your business more efficient and deliver that ever elusive continuous improvement. This continuous improvement, though very desirable and conceptually simple, has been a challenge for all businesses. The key question remains “How can I know what needs to be improved?” And once you know something needs improvement, how can you act on it. We all agree that in order to stay competitive, business processes need to be improved continuously. But how can we make this happen? This paper will tell you how.