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Taking a Business Centric Approach to Service Level Compliance

Cover

The distinction between data recovery and service availability is critical in Service Level Agreements (SLA). Even if data can be recovered in a few minutes, making the application available for use by employees, customers and partners may take several hours. The resultant downtime has a guaranteed impact on productivity with consequential impact on business revenue, service level delivery and ultimately, reputation.

This paper discusses why it is imperative that SLA’s are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.

Vendor:
Neverfail Group Limited
Posted:
14 Feb 2011
Published
14 Feb 2011
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.