Taking a Business Centric Approach to Service Level Compliance
sponsored by Neverfail Group Limited

The distinction between data recovery and service availability is critical in Service Level Agreements (SLA). Even if data can be recovered in a few minutes, making the application available for use by employees, customers and partners may take several hours. The resultant downtime has a guaranteed impact on productivity with consequential impact on business revenue, service level delivery and ultimately, reputation.

This paper discusses why it is imperative that SLA’s are defined from a business centric perspective and that the most appropriate solution is employed, to ensure that service availability can be delivered enabling compliance with the SLA.

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