The potential for vast business process improvement - and greater revenue, profitability and customer satisfaction - can be achieved by creating a service-oriented architecture (SOA). The idea is to not only to address existing challenges, but to also put the framework in place for business process management (BPM) that can adapt quickly as the needs of the business change dynamically.

What should IT professionals examine to reap the maximum potential of SOA and BPM? This paper looks at some critical areas of focus.