sponsored by MarketTools, Inc.
Premiered:  Jan 26, 2011
Format:  Multimedia
Type:  Webcast
Language:  English
ABSTRACT:

Listening to customers today is a given. Most companies do it. Analyzing voice of the customer information that’s been gathered is essential, but only some companies take the time to do this. Acting on customer insight is the true competitive differentiator - it’s the only way to transform feedback into business impact. However, few companies take action. They’re missing an opportunity to capitalize on the benefits that taking action provides.

This Webinar will explain how companies can improve the customer experience, build loyalty, and deliver real business impact by acting on customer feedback. Additionally, attendees will learn why it’s imperative to take action on the voice of the customer, the benefits of doing so, and the mechanisms that support it.






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