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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center

Cover

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

 

Vendor:
inContact
Posted:
10 Jan 2011
Published
10 Jan 2011
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.