Large Insurance Provider Automates Invoice Disputes

Large Insurance Provider Automates Invoice Disputes


This large insurance provider is a Fortune 500 Company and the leading writer of voluntary insurance coverage marketed at the worksite in the United States. Today, they insure more than 40 million people at more than 300,000 payroll accounts. Invoice Reconciliation is an important process for this insurance provider. Each month invoices are sent to corporations billing them for the coverage stipulated by their policy. In any given month, approximately 500,000 invoices are sent out to customers. Up to 30% of the invoices sent in each month are disputed in some way. The challenge for the Invoice Reconciliation team is to resolve as many of these disputes as possible before the next billing cycle – typically less than 30 days.

Read this case study to learn how this large insurance provider then turned to Lombardi’s Teamworks. After deploying Teamworks they were able to implement a process that automates the routing of disputes, streamlines research timelines, and gives managers real-time control of all disputes being processed. Learn all of the benefits this insurance company reaped from deploying Teamworks.

15 Dec 2010
15 Dec 2010
4 Page(s)
Case Study
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