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Improving First-Call Resolution with Team Collaboration Technology
How can support reps quickly solve problems when they reach a dead end? Is there an easy way to bring experts into a support session without hindering the customer experience?
To meet these challenges, many companies are turning to collaborative remote support solutions. Designed to effortlessly bring peers, supervisors and experts into a shared support session, these solutions enable reps to share screens and remotely work together on a customer’s computer—solving customer issues in a single session. This white paper will examine key customer support challenges and reveal the many advantages of collaborative remote support.