Catholic Health East, a multi-institutional health system, is the largest provider of home healthcare services in the USA. To measure the effectiveness of the IT experience for customers, Catholic Health East Information Services embarked on a service delivery project that would formalize service level agreements.

Catholic Health East chose CA Oblicore Guarantee™ to tackle the challenge of automating SLAs, building a service catalog, as well as monitoring, managing and reporting reliable information. Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.