sponsored by CA Technologies.
Posted:  19 Oct 2010
Published:  19 Oct 2010
Format:  PDF
Length:  5  Page(s)
Type:  Case Study
Language:  English

Catholic Health East, a multi-institutional health system, is the largest provider of home healthcare services in the USA. To measure the effectiveness of the IT experience for customers, Catholic Health East Information Services embarked on a service delivery project that would formalize service level agreements.

Catholic Health East chose CA Oblicore Guarantee™ to tackle the challenge of automating SLAs, building a service catalog, as well as monitoring, managing and reporting reliable information. Read this case study to learn how CA Oblicore Guarantee helped Catholic Health East improve IT service levels, simplify reporting and increase 40 percent in problem resolution compliance.

CIOs | Customer Service | Health Care Industry | IT Service Management | Service Level Management | SLA Management Services | User Experience

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement