The iPhone® 4 can aptly be described as a cultural phenomenon; Apple’s newest gadget caused otherwise sane men to ring city blocks for hours in the hopes of obtaining one. This year’s second-most compelling gadget also became something of a wireless networking phenomenon, albeit unintentionally. Steve Jobs, the man recognized as one of the business world’s most charismatic and organized presenter, was made to look disorganized when his WiFi network stopped working. The unexpected nature of Jobs’ bobble was what made it such a spectacle.

This white paper, then, is designed to be a lesson in avoidance. The goal here is to understand what the wireless folks at Apple® could have done to avoid embarrassing their boss and how it can be applied in the IT guy’s everpresent quest to avoid a similar failure.