T-Com decided for economic reasons to convert their entire business travel booking and reporting system from paper to computer. Employees were to report their travel costs and subsequently book the trip over SAP Travel Management themselves. Thus, the IT department of T-Com Human Resources was faced with the challenge of training 140,000 employees to perform reporting processes for their own business travel as quickly as possible.

To achieve a high level of employee satisfaction increased use of SAP Travel Management and to achieve a low margin of error a tool was needed that gave quick answers to specific questions. Review this case study to find out how T-Com found their way to datango in their search for a customizable context sensitive online help system.