The Emergence Of Service Assurance For Enterprise IT
sponsored by CA Technologies.

Business productivity increases have been pegged on IT and its ubiquity in the enterprise. The emphasis on performance is reinforced by the direct link between insufficient response times and availability and business losses. Poor performance has grown from a subjective user satisfaction problem into one quantifiable in lost revenue and productivity. Each evolution of application technology and business services brings another level of complexity and increases the obsolescence of traditional IT management processes and tools, especially regarding performance prediction. These considerations reveal a new management concept for quality and performance of business services, called "service assurance."

Our study of enterprises in the US and UK surfaced concrete themes around an ideal service assurance solution's capabilities: 1) monitoring end user experience; 2) rapidly identifying the components at fault and the root cause of the performance problem and 3) bringing together data in context from all components supporting a business service.

Continue reading to learn more about how to find the right solution for a more efficient IT organization.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from CA Technologies.
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement