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Network Problems on the Frontline: Turning techs into fast problem solvers
Network technicians today face many problems on the frontline. What may seem to be a simple network problem with a simple solution can quickly turn into an all-day effort involving several levels of IT personnel to identify, isolate, and resolve. Today technicians are presented with more network tools than ever – open source, vendor supported, laptop software, handheld, etc. These tools often give data that is difficult even for network experts to interpret. In many cases, several tools are needed to get to the bottom line, which simply takes too much time.
This whitepaper will describe the problems facing technicians today, and will illustrate how selfinterpreting tools will turn network techs into fast problem solvers, not just problem finders.