Voice over IP (VoIP) has arrived and is here to stay. Many contact centers are realizing the increased flexibility and cost advantages of placing voice traffic on existing data networks. This migration allows increased efficiencies by managing only a single data network instead of separate voice and data networks. At the same time, VoIP reduces overhead associated with right-sizing two separate networks for peak utilization during heavy call volume and data consumption periods.

While many clear advantages of a VoIP migration exist for contact centers worldwide, there are inherent differences in setting up a VoIP network from an existing telephone or data network. If executed correctly, this migration option should not pose many problems. Special attention, however, must be paid to the unique needs of a VoIP network to avoid any degradation of service that could impact call quality.

This paper presents five key steps that will ensure a successful migration from legacy voice technology to VoIP in a contact center or enterprise environment. Continue reading to learn more about these five steps and learn how they can help you.