Managing the IT infrastructure for any kind of organisation can be something of a thankless task. You’re faced with a growing and increasingly complex arrangement in the face of budget squeezes and staff cuts. And that’s not to mention the demands of end users and lack of understanding from your bosses.

When you strive to stay on top of things and everything is in order, you’re almost taken for granted. And when issues inevitably arise - along with your stress levels - you’re first in the firing line. What follows is a guide to these situations and how to ease the pain.