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Taking Collaboration to the Next Level: From the E-mail and Document-centric World of ‘Enterprise 1.0’ to the People-centric World of Enterprise 2.0
Information workers must carry out their tasks and duties in a complex and increasingly regulated world, and so business leaders, and CIOs in particular, must find new ways to empower the beleaguered workforce without transferring that burden to an already overstretched IT department. In most circumstances this means delivering more with less, and with the ‘credit-crunch’ affecting almost every business sector, now rather than later. With over 80% of salary costs now associated with ‘information work’, the link between employee efficacy and business profitability is clear, and in Ovum’s opinion, ‘smart work’ is the only way forward.
There are also new products, services, and technologies entering the enterprise collaboration space that embrace these new ideas, helping workers to more broadly incorporate their professional and personal networks, and even combining various information types and sources through mashups. Moreover, the ability to construct one-off, short-lived, time-sensitive, situational applications and to then share these with co-workers, partners, and customers, shows how working smarter can be more beneficial than merely working harder.