In today’s world, interactions are complex and fluid. People routinely work on dynamically constructed teams with colleagues in many different locations. To support their employees, enterprises have invested in a wide variety of collaboration, telephony and video technologies. Yet these are typically isolated and underutilized.

This paper highlights key drivers, benefits and characteristics of effective unified communications and collaboration solutions. It also examines end-to-end IBM UC2 solutions and the advantages organizations can realize by teaming with IBM.