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Avoid the Pitfalls of SLA Management: A Lesson for SaaS Providers

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Service Level Agreement (SLA)  management is a challenging part of delivering business services over the internet. The development of a successful SLA requires Software-as-a-service (SaaS) providers to do three things:

  1. Effectively define, monitor, and report  on core service deliverables;
  2. Engage in sound risk analysis;
  3. Balance the often conflicting demands of different clients against the need for consistency.

Read this whitepaper to learn the importance of proper SLA management practices, and how the success of a SaaS company depends on it.

 

Vendor:
Tenzing Managed IT Services
Posted:
28 Jun 2010
Published
28 Jun 2010
Format:
PDF
Length:
5 Page(s)
Type:
White Paper
Language:
English

This resource is no longer available.