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Developing for the Future - The New Trend for Hosted VXML

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There are many essential elements to keep in mind when considering upgrading a Premise Platform. As the cost of business continues to rise, and operating and resource budgets decline, many Fortune 1000 companies are looking for alternatives to managing the large capital expenditures and infrastructures they are maintaining today. By taking advantage of an established Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on what matters: creating best-in-class customer experiences with next-generation IVR applications.

How do you prepare to deliver a comprehensive Platform-as-a-Service (PaaS) offering? You need to understand the latest research on PaaS as it relates Hosted VXML implementations and how you are able to build your business case by formulating Total Cost of Ownership.

This informative webinar will provide you with key information necessary to execute a comprehensive PaaS strategy, including:

  • Recent trends
  • Key considerations for PaaS offerings
  • Total Cost of Ownership Model
  • Hosted VXML features
  • Developer-To-Develop support

Speakers

Elizabeth Herrell Vice President, Principal Analyst Forrester

Elizabeth serves Infrastructure & Operations professionals. She focuses her research on enterprise communications, which includes coverage in unified communications and supporting applications such as messaging, conferencing, presence, and IP telephony. Her coverage also includes contact center applications such as ACD, computer telephony integration (CTI), IVR, speech platforms and integrated services, workforce management, quality monitoring, performance management, and proactive notification.

Rhonda Gibler Vice President of Sales for West Customer Management Group

Rhonda has been with West Corporation for the past ten years.  Her experience within West includes selling directly and managing sales within the West Interactive, West Notifications Group, West Teleservices and West Business Services while supporting both direct and partner channel sales.  Prior to Rhonda joining West Corporation she worked for AT&T Corporation for nine years selling and managing equipment sales, voice services and data services in the Midwest Region. 

Vendor:
West Interactive
Premiered:
Jun 8, 2010, 11:00 EDT (15:00 GMT)
Format:
Multimedia
Type:
Webcast
Language:
English

This resource is no longer available.