Portugal Telecom is the largest telecommunications service provider in Portugal. Until 1994, Portugal Telecom held a monopoly position as the only telephone operator in the country.

Facing an internal battle that was being fought over the type of services being brought to market and the way in which they were sold, Portugal Telecom was faced with the need to make some drastic changes to its product alignment and management processes. Evaluating a new platform to serve its next-generation telephony strategies, Portugal Telecom weighed up the business case between developing a new platform in house in the same manner as its existing installation and buying a ready to go system.

Read this case study to learn the benefits of choosing Parallels Sitebuilder solution for Portugal Telecom's internet services future as well as the automation benefits of increased revenue, a decrease in operation costs, and a decreased time-to-market for customized service plans.