sponsored by BMC Software, Inc.
Posted:  31 Mar 2010
Published:  31 Mar 2010
Format:  PDF
Length:  18  Page(s)
Type:  Presentation Transcript
Language:  English

This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.


Amanda Flynn
Enterprise Architect, Xchanging

Amanda Flynn is a solution architect at Xchanging, based in the company’s London offices. She has more than 14 years of experience in information technologies, specializing in enterprise architecture strategy and portfolio delivery implementation. Within Xchanging, Amanda was responsible for guiding the development of the BSM strategy and its initial implementation in her dual role as the portfolio manager for the Insurance Market Repository. Prior to joining Xchanging, Amanda worked at Accenture for more than nine years across multiple industries in Australia, the U.S., and the U.K.

Charlie Geisler
BMC Software, Senior Manager, Proactive Operations

Charlie is a member of the BSM for Proactive Operations Product Marketing team at BMC.  He is involved in the market strategy and customer value realization of BMC’s Operations solutions.  He has a  diverse product management and marketing background in the IT Management market.

Business IT Alignment | Business Process Modeling | Business Service Management | Business Service Management Software | IT Service Management | Service Level Management | Strategic Planning

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