sponsored by CA Technologies.
Posted:  18 Mar 2010
Published:  12 Oct 2009
Format:  PDF
Length:  15  Page(s)
Type:  White Paper
Language:  English

Service Portfolio Management (SPM) is a strategy for demonstrably improving the business value of IT. With SPM, IT investments and resources are translated into things the business cares about – services. By using integrated service and portfolio management solutions to support a Service Portfolio Management strategy, IT and the business can collaborate on how service function, quality, cost and business benefit should be balanced to maximize business value. Then IT can better guide its strategic investments and operational resource allocation throughout the service lifecycle. Over time, collecting information on key service value dimensions – cost, function, quality and business benefit – empowers a fact-based investigation into optimizing the service portfolio itself, such as where to invest, divest or even retire services.

IT investments and resources can continually be adjusted to meet business requirements for service quality, cost, function and benefit by using an SPM strategy. Benefits include reducing costs, improving business satisfaction, reducing waste, and continually improving service quality.

Read this paper to learn more.

Business IT Alignment | Business Management | Business Systems | IT Management | IT Service Management | IT Spending | Portfolio Management (IT Management)

View All Resources sponsored by CA Technologies.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement