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7 Habits of Highly Effective Contact Centers and Help Desks
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Based on well-understood principles of long-term effectiveness, these habits are simple, organic, cohesive, and very powerful. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.