Communications as a service (CaaS) is a hot new market that promises to grow quickly. As the name implies, CaaS is similar in nature to software as a service (SaaS), which is an increasingly popular method for technology organizations to acquire software resources. In CaaS, communications technology is located in a data center of a communications service provider, and is owned and managed by the service provider as a multi-tenant infrastructure. The service provider offers this technology to customers on a pay-per-minute or pay-per-subscription basis, giving them flexibility in acquiring business services and at the same time reducing costs.

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