Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM). Read this independent research report by Forrester Research, Inc. to see why, based on an evaluation of four categories including market heat factor; adoption heat factor; implementation heat factor; and company heat factor, ASG’s solution has received the highest rating and has been designated “On Fire.”