Standardizing IT Service Management - Best Practices Based on HP Experience in ITSM Consolidation
sponsored by Hewlett-Packard Company

HP provides HP Service Manager software and complementary HP Software-as-a-Service (SaaS) delivery options to help you implement effective, cost-efficient service desks and the IT processes that make them work. Their pragmatic approach is designed to help IT achieve three goals:

  • Increase measurable IT value to the business.
  • Reduce costs through service management automation.
  • Lower risk through centralized and enforced processes.

This paper explains how they do it. It touches briefly on the benefits, but in many organizations, the case is already made. For IT organizations striving to step up to the role of a true IT service provider, standardized, efficient service management is a business basic. Standardization improves service levels, reduces costs, and enables IT to meet compliance objectives better.

(THIS RESOURCE IS NO LONGER AVAILABLE.)
 
Available Resources from Hewlett-Packard Company
See what other users are reading via our Daily Top 50 Report
.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement