ITSM is an IT management approach focused on end-to-end services rather than individual technology components. It is more aligned with the customer view of IT than the technology view. Read this paper to learn how business service management takes ITSM to the next level.

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Feb 10, 2012

ITIL v3: Making Business Services Serve the Business sponsored by ASG Software Solutions
The Information Technology Infrastructure Library (ITIL) provides guidance for the management of IT, and has quickly become the worldwide standard for IT Service Management (ITSM). Explore the issues surrounding the refined definition of the Configuration Management Database (CMDB) in ITIL v3, as well as the powerful Configuration Management System (CMS), in this ASG / EMA White Paper. (THIS RESOURCE IS NO LONGER AVAILABLE.)

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