Video subscribers' expectations have changed dramatically in recent years. Today they expect prompt, responsive customer service and video of flawless quality. Yet as viewers demand more, the underlying technologies have become more complex and challenging to manage. Providers need the ability to easily and comprehensively monitor and manage the quality of the video they're transmitting - regardless of medium or service type - and respond in real time to issues that arise. Alcatel-Lucent has drawn on its experience working with video network operators to develop a solution that provides exactly that capability: the Alcatel-Lucent Video Operations Center.