Considering a hosted contact center? There are plenty of considerations for picking the right vendor. In this podcast, SearchCRM.com sits down with Richard Snow, a contact center technology and strategy expert and analyst with Ventana Research, who offers insight and best practices into how to select the right hosted contact center provider.

Learn how to determine your key evaluation criteria when selecting a hosted call center provider. Hear tips on creating the proper requests for proposals (RFPs) and crafting an airtight service level agreement (SLA), and find out who from the company to include on the vendor selection team. Other topics include:

• The proper evaluation criteria and how businesses should tailor them to the organization
• Who should be included in the hosted call center selection team
• Where other companies have run into problems with hosted contact centers
• Specific areas technology buyers should pay attention to in regards to SLAs and RFPs