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Reduce Costs and Increase Performance: The SaaS Advantage for Contact Centers
This paper examines current economic and business trends impacting the contact center market. It provides guidance and recommendations for contact centers looking for an alternative to on-premises contact handling solutions.
Contact centers with outdated or non-upgradeable premises-based equipment toward a critical juncture: make significant new capital expenditures or risk customer-impacting declines in performance. For these contact centers, finding an affordable contact handling and workforce optimization solution is a top business priority.
SaaS solutions have the added benefit of integrating with existing on-premises equipment, providing enhanced features and functionality without requiring additional hardware expenditures.