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Measuring and Improving Customer Satisfaction in the Insurance Industry

Cover

Learn how leading insurers use MarketTools CustomerSat to gather and analyze feedback from customers, as well manage timely responses to this feedback to improve customer satisfaction and retain customers. With MarketTool CustomerSat they are able to:

    Increase customer retention, loyalty, revenue, and profitsIdentity customer satisfaction issues and retain at-risk customersAllocate scarce resources to the areas that will generate the highest returnsRecognize and address operational problems and business opportunities as soon as they arise
Vendor:
MarketTools, Inc.
Posted:
25 Nov 2009
Published
24 Nov 2009
Format:
PDF
Length:
2 Page(s)
Type:
Analyst Brief
Language:
English

This resource is no longer available.