CA recently released a new product that represents their first substantial foray into truly integrated service management. CA Spectrum Service Assurance is a cap-stone offering that will draw operational metrics directly from CA’s suite of well-established infrastructure management products, including CA eHealth Performance Manager, CA Spectrum Infrastructure Manager, CA Insight Database Performance Monitor (DPM), CA NSM, and CA Wily Application Performance Management (APM). The new product goes further, by also directly integrating with CA Service Desk Manager and CA CMDB, and includes an SDK with APIs for integration with third-party management tools. Add an impressive set of role-based dashboards, service modeling, and innovative quality and risk indicator features, and the result is a compelling service management offering.

Read this brief paper to learn how this new product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.