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Optimizing Business Service Management (BSM) in a Challenging Global Economy: Delivering Service Quality While Improving IT Efficiency
Survival in today's highly challenging economic environment requires constant vigilance by IT managers and line-of-business executives alike to deliver cost-effective services to customers and end users. Recent economic events have driven home the importance of improving IT efficiency by controlling IT costs and at the same time delivering competitive business services with high service quality. In short, IT organizations have to sustain service quality and health while improving operational efficiency and reducing service costs.
Read this IDC White Paper for an examination of the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures. In addition, the need to manage change, configuration, performance, and capacity in an automated fashion continues to grow.
- Hewlett Packard Enterprise
- 13 Nov 2009
- 25 May 2009
- 8 Page(s)
- White Paper