An intriguing triple-play is emerging - the combination of video communications, managed services and unified communications - to create a new approach to inter- and intra-company collaboration and operational excellence.

Video communications is going through a significant transformation based on the great improvements in equipment, the widespread availability of lower cost and higher speed networks and the increase in user expectations which raises the bar for experience-affecting service attributes. At the same time, in the broader enterprise communications environment, the latest software innovations classified as Unified Communications promise to sweep the entire market. This spurs great increases in personal productivity since the boundaries of disparate real-time communications services are being blurred, opening the door to new kinds of integrations - integrations of communications with business processes to create new, proprietary communications-enabled business processes.