In today's competitive environment, organizations, regardless of industry – manufacturing, metals and mining, energy, financial services and hospital management – are focused on two key objectives: delivering value to customers and profitability.

However, these objectives are, more often than not, disparate goals that are not aligned across departments, plants or enterprise boundaries. Disconnected, outdated methods of reporting and inconsistent metrics make it nearly impossible for today's businesses to get a holistic view of company performance drivers. Information is often available only after the fact and lacks contextual knowledge, which leads to poor decision making.