In June 2008, Syncsort commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying DMExpress. In conducting in-depth interviews with this existing Syncsort DMExpress customer, Forrester found that this company achieved reduced costs through productivity savings, avoided hiring costs because of ease of use of the product, and improved process performance leading to incremental revenue through client retention.

The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of DMExpress on their organizations. Forrester’s aim is to clearly show all calculations and assumptions used in the analysis. Readers should use this study to better understand and communicate a business case for investing in Syncsort DMExpress.