HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance

HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance

Cover
The Challenge
Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application. HCL had no control over rising costs of the outsourced mainframe or the service levels for their customers, and they needed to mitigate this risk.

The Solution
Micro Focus® Studio™
Micro Focus® Server™

Benefits

  • Reduction in infrastructure running costs of 75%
  • End-to-end service scope brought under HCL Insurance BPO Services control
  • Batch processing 4 times faster
  • Reduced down time
  • Risk minimized by retaining and reusing the CAPSIL in its entirety
  • Simplified systems management
  • No cost to change to operations
Vendor:
Micro Focus, Ltd
Posted:
27 Oct 2009
Published
27 Oct 2009
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English
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